Returns & Exchanges
At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.
Check Eligibility
Ensure your items are in their original condition, unworn, and with all tags attached, excluding non-returnable hygiene-sensitive products.
Locate Your Receipt
Find your order confirmation email for online purchases or your physical tax invoice for items bought in one of our global boutiques.
Choose Return Method
Visit any Lovisa store for a free instant exchange or refund, or use our online portal to generate a shipping label for mail-in returns.
Receive Refund
Once your return is processed, your refund will be issued to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing